Privacy Policy
La Villa General Trading LLC ("La Villa General Trading LLC", "we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at lavillatrading.com or contact us in connection with our services.
This policy is governed by applicable Swiss data protection law (nDSG) and, where relevant, the EU General Data Protection Regulation (GDPR). By using our website or submitting an enquiry, you acknowledge the practices described in this policy.
1. Who We Are
La Villa General Trading LLC is a physical commodity trading company headquartered in Dubai, United Arab Emirates. Our registered address is Abdul Rahman Al-Bahr Al Khabisi, Deira, Dubai, UAE. For data protection enquiries, please contact us at info@lavillatrading.com.
2. Information We Collect
We may collect the following categories of personal data:
- Identity data: first name, last name, title, and organisation name.
- Contact data: email address and, where provided, telephone number.
- Professional data: job title, role, and assets under management (AUM) range.
- Communication data: the content of messages or enquiries you submit to us.
- Technical data: IP address, browser type, operating system, and pages visited, collected automatically via server logs.
- Cookie data: session and preference data collected via cookies (see Section 7).
3. How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries submitted via our contact form.
- To assess suitability for investor relations or trading partnership discussions.
- To send you information about our services where you have consented.
- To comply with our legal and regulatory obligations, including KYC and AML requirements.
- To improve our website and user experience.
- To protect the security and integrity of our systems.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: where you have explicitly consented to processing, such as when submitting an enquiry form.
- Legitimate interests: to respond to business enquiries, maintain security, and improve our services.
- Legal obligation: where processing is required to comply with applicable law, including financial regulation.
- Contractual necessity: where processing is required to enter into or perform a contract with you.
5. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. We may share your information with:
- Service providers who assist us in operating our website and business (e.g. IT infrastructure, email services), subject to appropriate data processing agreements.
- Professional advisers including lawyers, auditors, and compliance consultants, where necessary.
- Regulatory authorities, law enforcement, or government bodies where required by law.
- Counterparties in connection with a business transaction, merger, or acquisition, subject to confidentiality obligations.
6. International Data Transfers
La Villa General Trading LLC operates globally with offices in London, Montreal, and Dubai. Your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the relevant supervisory authority, or we rely on adequacy decisions where applicable.
7. Cookies
Our website uses essential cookies to ensure basic functionality and security. We do not use advertising or tracking cookies. You may disable cookies through your browser settings; however, this may affect the functionality of certain parts of the website. By continuing to use our website, you consent to our use of essential cookies.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Enquiry data is typically retained for up to three years. Data subject to regulatory retention obligations (e.g. KYC/AML records) is retained for the period required by law, typically five to ten years.
9. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Right of access: to obtain a copy of the personal data we hold about you.
- Right to rectification: to request correction of inaccurate or incomplete data.
- Right to erasure: to request deletion of your data in certain circumstances.
- Right to restriction: to request that we limit processing of your data.
- Right to data portability: to receive your data in a structured, machine-readable format.
- Right to object: to object to processing based on legitimate interests.
- Right to withdraw consent: where processing is based on consent, to withdraw it at any time.
To exercise any of these rights, please contact us at info@lavillatrading.com. We will respond within 30 days.
10. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include encryption, access controls, and regular security assessments. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at: info@lavillatrading.com
La Villa General Trading LLC
Abdul Rahman Al-Bahr Al Khabisi
Deira, Dubai, United Arab Emirates